Help
Most issues can be solved by switching provider, closing/re-opening the browser or turning your device off and on.
if it's your first time using the private address on your device/browser your using it'll take longer to sync your balance.
Wallet extension not popping up?
Check whether the request popped up — it may have hidden itself, so open your extension.
Close the browser and re-open it.
Transaction failed?
General help:
Check the speed and stability of your internet connection; transactions require a strong, stable Wi-Fi connection.
Try a different provider (click here).
Close browser and re-open.
Sending with private address specific:
If you're not self-signing, try a different broadcaster.
Check your VPN connection, make sure it supports p2p connections.
If you're on a university or work Wi-Fi connection, it may block p2p connections.
Can't connect wallet on mobile?
It’s currently best to use Faceless on desktop device.
To connect your phone’s wallet, you’ll likely need to use your wallet’s browser rather than a regular mobile browser, since the website expects wallet extension connections, which regular mobile browsers don’t support.
The website is laggy?
The website is heavy. For the best results, use a desktop and avoid having many tabs open.
However, if it is extremely slow:
Close the browser and reopen it.
Clear cookies.
Turn device off and on.
If none of the above has helped, you can view your error logs by clicking the three dots on the navigation bar followed by "View Your Errors", then copy/paste the error into the discord group.
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