Help

Most issues can be solved by switching provider, closing/re-opening the browser or turning your device off and on.

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if it's your first time using the private address on your device/browser your using it'll take longer to sync your balance.

Wallet extension not popping up?

• Check whether the request popped up — it may have hidden itself, so open your extension.

• Close the browser and re-open it.

Transaction failed?

General help:

• Check the speed and stability of your internet connection; transactions require a strong, stable Wi-Fi connection.

• Try a different provider (click here).

• Close browser and re-open.

Sending with private address specific:

• If you're not self-signing, try a different broadcaster.

• Check your VPN connection, make sure it supports p2p connections.

• If you're on a university or work Wi-Fi connection, it may block p2p connections.

Can't connect wallet on mobile?

It’s currently best to use Faceless on desktop device.

To connect your phone’s wallet, you’ll likely need to use your wallet’s browser rather than a regular mobile browser, since the website expects wallet extension connections, which regular mobile browsers don’t support.

The website is laggy?

The website is heavy. For the best results, use a desktop and avoid having many tabs open.

However, if it is extremely slow:

• Close the browser and reopen it.

• Clear cookies.

• Turn device off and on.

Need help with self-signing?

1. Open the settings modal (cog icon in top right corner).

2. Click the “Sending from private address” tab.

3. Click the “Method” tab.

4. Select “Self-Sign”.

5. When you go to do the transactions, it’ll ask which wallet you wish to use for the self-sign, select it and continue your transaction.

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If the wallet your using for the self-sign is the same as the wallet your using for the private address (but a different account/pair within it):

• You’ll want to change your account within your regular wallet before it asks you to sign the transaction otherwise the request will get sent to the private addresses account instead.

• If your desired self-sign account/pair isn’t receiving the request and it’s instead being requested by a different one, it’s because you didn’t give the account/pair permission to connect more than 1 pair within your regular wallet’s connection modal request. Otherwise, it’s because you haven’t got the desired account/pair selected within your wallet’s modal. So make sure the desired account to be used is the one active within your wallet (visibly on your regular wallet modal), and if that doesn’t work - disconnect your wallet and reconnect it with the permissions allowing the self-sign wallet to be used too.

• Don’t worry, your self-signing wallet being used will be displayed before you sign the transaction and also won’t automatically execute, only you can execute a self-sign from within your wallet.

If you need more support with this, join the Discord or DM us on Twitter.

What are payment links?

These links opens a send funds screen with the receivers private address pre-filled and nicknamed.

Anyone can use it to pay you or donate in seconds.

• They pick a token.

• Enter an amount.

• Then click send.

No copying / pasting addresses needed for the sender.

Example: What the payment link users will see.

How to generate your link: 1. Connect your private address to https://facelessprivacy.eth.limo, then access the “View Details” modal.

2. Click “Get Payment Link.”

3. Enter the nickname to display on the link, then click Generate.

4. Copy your link.

If none of the above has helped, you can view your error logs by clicking the three dots on the navigation bar followed by "View Your Errors", then copy/paste the error into the discord group.